Katie for Model Number 317b6641p001. Your Account. 9.5. It creates a spark that ignites the gas to initiate the burner's flame. Left and right arrows move across top level links and expand / close menus in sub levels. It's close, but slightly smaller which means there's a small gap around the knob where the sleeve is, and if you want all your knobs to match exactly, then you have to replace them all if one breaks. In Canada, we have similar rights through the Consumer Protection Act of each province. I myself having an issue with my cafe cooktop I purchased mid 2017, the knobs were replaced once in 3/2018. Free delivery. Ge Appliances Range. I have read and agree to the Pissed Consumer. This time we threw it out and replaced it with a non-GE brand. She was able to pull up my registered product by using only my phone number. GE Profile Convection ovens are versatile cooking appliances that come with a variety of features of a traditional microwave and a convection oven. In the meantime, if you have a GE Cafe range, I suggest you check your GE Cafe range and see if you have the same plastic knobs (the photo in the link from the first post shows the knobs that we currently have). Many customers bring up safety concerns, especially with the gas ranges, as this can result in gas leading in the home. I am the original poster of this post, and the knobs that I got for FREE from GE have now lasted four years and we haven't had a problem with the plastic parts inside breaking again. I was quickly successful in getting the replacement knobs for FREE. We have had 5 service calls and "they" say that the noice is normal. ** SEE UPDATES BELOW **This version edited to speed up the parts where nothing is happening.The cooktop is beautiful and easy to keep clean. My guess is that the heat from the burners weakens the plastic shaft that holds the *** in place. We use cookies to give you the best possible experience on our website. Great prices on all factory-authorized General Electric knobs. Fixitnow.com Samurai Appliance Repair Man, http://www.repairclinic.com/PartDetail/Surface-Burner-Valve/WB21X5323/252638?RCAID=24038, Dryer accumulates excessive lint and takes a long time to dry a load of clothes. model JGP932TEC. ID x 13 mm. Score. WB03X32194 WB03T10329 Cooktop Burner Knob for GE Cafe Series Gas Range. I explained to her that the plastic stem on the *** for the large middle burner had broken off. GE used to be a reliable manufacturer but -- obviously -- is no longer. Here's the customer service rep I spoke with: Product or Service Mentioned: So we were very careful with the knobs and it still broke one by one every 2 months. The knob is attached directly to the bad valve. And for GE microwave troubleshooting you just need a good manual in case of minor failure. This works but it is ridiculous that GE has not addressed this after 5 years of postings on this issue. If 24 has passed and the controls have been set properly but the unit is still warm, you may need to schedule service. Joined Jun 4, 2017 Messages 2 Location USA. The electronic igniter on the GE Profile gas range makes a clicking sound when it activates as you turn the dial on the stove. This GE Cafe 36 inch Duel Fuel Range is perfection. By far, the most common complaint about GE profile ranges is the knobs not locking. - ARTICLE 2 - SALES (2002) › PART 3. If you do, I suggest you contact GE customer service and request they send you the better, newer knobs for free. Find the most common problems that can cause a Ge Microwave not to work - and the parts & instructions to fix them. Username and password will be sent to you via email. bought the Cafe range in 2018. The knob can only be turned in a counterclockwise direction. I found the Power Boil knob for the Cafe model I have and ordered it. Just got off the phone with Julia at GE Consumer Relations (800-386-**** x3674) and the best she could do was $75 plus tax for all the knobs with free shipping. Very poor design, so frustrating and a safely hazard. Just read through the list of symptoms below and … If you can use a screwdriver and a wrench and can fog a mirror, you can do this repair! It won't push - Answered by a verified Appliance Technician. She was very graceful and very helpful. GE technique is famous for reliability and quality. 9.8. They are a rip off and don’t care about consumers AT ALL. Thank You for Your Reply! Check Temperature Control Knob if using Temperature Cooking to make sure set temperature is higher than actual internal … Same-day shipping and easy returns. Burned a hole right through the heat shield. Where the seller at the time of contracting has reason to know any particular purpose for which the goods are required and that the buyeris relying on the seller's skill or judgment to select or furnish suitable goods, there is unless excluded or modified under the next section an implied warranty that the goods shall be fit for such purpose. Comment the review as Ge Appliances verified representative. Uniform Commercial Code › U.C.C. Really a stupid engineering idea to put a plastic shaft in a metal frame and expect it to last. This diagram shows you how to do the repair, click it for larger view in a new window. Great marketing on their part, they must maker a fortune in parts. We experienced a broken *** on our GE Cafe range and had to pay $60.00 in order to replace it. 10 Best Ge Cafe Gas Range Problems - December 2020. In the meantime, if you have a GE Cafe range, I suggest you check your GE Cafe range and see if you have the same plastic knobs (the photo in the link from the first post shows the knobs that we currently have). Ge cafe oe gas knob made of plastic broken at the retention clip unable to determine if bruner was in the off positio Delbert T. • Kaneohe, HI • December 13, 2014 My Repair & Advice Internet search...ordered part, immediate response and timely delivery. Burner Control Knob Replace WB03T10329, WB03X25889, WB03X32194, 4920893 4.4 out of 5 stars 144. Robin in NJ Type your message here. Product defects in the GE Range allow the gas to be unintentionally turned on without first pushing in the knob, releasing dangerous natural gas fumes. General Electric WB31K10016 Gas Range Burner Grate, Black . Model #CGS990SET3SS Ge Cafe . Model #CGS990SET3SS Ge Cafe I did see some comments of the knobs breaking and I assumed it must have not been maintained well. I gave her my address, and she placed an order for all of the replacement knobs at no cost to me. There might be complaints on other websites (such as home improvement stores' retail sites, Amazon, etc)....I haven't looked yet, but if I were being told to pay, I sure would. To learn more about your range/stove/oven, or to order parts, click here. In the meantime, my husband found the link to the earlier review here from another pissed off consumer who had the same issue....not sure but it looks like he might've been able to get better-quality replacement knobs for free (I didn't know this when I spoke to Audrey, so I charged the $80 to my card). I have GE cafe and really disappointed with the quality of the knobs. 6/2019 finally had time to get broke knobs replaced again and they sent wrong person out, now they are telling me my extended warranty only cover mechanical and electrical. This video explains the basic idea. Get contact details that poster left for the company. Buy on Amazon. Yes agree there is a problem with these knobs. ALL KNOBS CRACKED within 6 months! So you don't have to wait around for a refrigerator repair person or pay one, either. I have experiences the same thing. If any interrupted or abnormal dispenses are experienced, please use the hot water feature (Cafe Series models) and dispense 10 oz of water, at any temperature, to purge the system. Yourself. Write a private message as Ge Appliances verified representative. Free repair advice! The sleeve bearings that fit GE Cafe 36" Cooktop knobs are https://www.amazon.com/gp/product/B006AWM528/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1. Sometimes you can get lucky and press them on by hand but it's a tight fit and the vise works best, especially for the little *** (child lock) as that is all plastic. We are processing your message. When I was looking for a range there are two things that were a must have, we really wanted a Duel Fuel Range and we wanted a 36 inch range. $16.66. § 2-315. Plastic garbage!!!!! So the back right burner is now useless. 1. Would You Like to Convert It Into Review? OD x 12 mm. The knob is attached directly to the bad valve. Score . Your Account. She gave me a customer service number. tag since it will not come up for us as a valid model number. ROFL. Defects in the stove cause binding in the control knobs on the front of the range top, keeping them in the ‘on’ position. When the knob is at any other position, it can be turned in either direction without being pushed in. GE Cafe 36 inch Duel Fuel Range. Simple steps to install custom illuminated knobs on your Café Appliances for a custom look. I went to the support page on GE's website, clicked on live chat, and a customer service rep immediately joined the chat. Flange Thickness. 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